Riksgälden:

• Pioneered the design of a cutting-edge Intranet for Riksgälden, the Swedish governmental organization responsible for national debt management. The project aimed to deliver a robust platform catering to diverse disciplines while adhering to WCAG's accessibility standards.

Role:

UX designer / Service designer

User research:

• Holistic User Understanding: Commenced the project by conducting a series of five digital workshops to comprehensively grasp user needs, roles, information requirements, communication patterns, and interface preferences at Riksgälden.

• Inclusive Approach: Emphasized the importance of accommodating a wide range of disciplines within Riksgälden, ensuring the Intranet design provided value to all stakeholders.

Concept Development:

• Secure Information Sharing: Recognized the significance of creating secure channels for various information classifications and documents, prioritizing data integrity and confidentiality.

• User-Centric Navigation: Designed the Intranet to seamlessly facilitate access to essential documents, colleague profiles, and organizational insights. Emphasized the need for both advanced users and those seeking quick updates to have a streamlined experience.

Solution:

• Accessible Design Framework: Developed wireframes aligning with WCAG's accessibility guidelines for both desktop and mobile platforms, ensuring an inclusive experience for all users.

• Empathetic User Experience: Orchestrated a design that balanced the need for real-time updates with the requirement for comprehensive navigation through in-depth information.

Results:

• Successful Implementation: Transformed the conceptual design into a fully functional Intranet, effectively catering to the varied needs of Riksgälden's workforce.

• User-Centered Impact: The Intranet's deployment has positively impacted daily operations at Riksgälden, offering streamlined access to critical information and fostering efficient communication.

Key Takeaways:

• In-Depth User Understanding: Led a series of workshops to comprehensively comprehend user needs, roles, and communication patterns.

• Accessibility Advocacy: Designed the Intranet with a keen focus on adhering to WCAG's accessibility guidelines, ensuring inclusivity.

• Versatile Design Expertise: Developed wireframes for both desktop and mobile platforms, accommodating diverse user preferences.

• Pragmatic Balance: Struck a balance between real-time updates and comprehensive navigation, enhancing user experience.

• Tangible Organizational Impact: Contributed to the creation of an impactful Intranet, effectively optimizing operations at Riksgälden.